Terms and Conditions

Last Updated: 12 May 2026

These Terms and Conditions (“Terms”) govern your use of the website, products and services provided by Fable Skincare (“Fable Skincare”, “we”, “us”, or “our”).

By accessing our website, placing an order, or purchasing products from us, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use our website or purchase our products.

Business Information

Fable Skincare
6 The Sidings
Whaley Bridge
High Peak
Derbyshire
SK23 7HE
United Kingdom

Email: hello@fableskincare.com

Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian;
• You are legally capable of entering into binding contracts;
• All information you provide is accurate and complete.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe fraudulent, unlawful, abusive, or unauthorised activity has occurred.

About Our Products

Our products are cosmetic and skincare products intended for external use only.

All products sold by Fable Skincare are supplied in accordance with applicable UK cosmetic product legislation, including:

• UK Cosmetics Regulation (retained Regulation (EC) No. 1223/2009);
• Cosmetic Products Enforcement Regulations 2013;
• Consumer Protection Act 1987;
• General Product Safety Regulations 2005.

While we aim to ensure all product descriptions, ingredients, claims and imagery are accurate, minor variations in packaging, colour, texture, scent or presentation may occur.

Product images are for illustrative purposes only.

Skin Sensitivities, Allergies and Patch Testing

Customers are solely responsible for reviewing product ingredients prior to use.

Because skincare products may affect individuals differently, we strongly recommend carrying out a patch test at least 24–48 hours before full application.

You must immediately discontinue use if irritation, redness, discomfort, swelling or adverse reaction occurs.

Fable Skincare shall not be liable for allergic reactions, sensitivities or adverse effects resulting from:

• Failure to read ingredient information;
• Failure to conduct a patch test;
• Misuse of products;
• Use contrary to instructions;
• Combination with incompatible products;
• Pre-existing skin or medical conditions.

Nothing in these Terms excludes liability where exclusion is unlawful under UK law.

Medical Disclaimer

Our products and website content are provided for cosmetic and informational purposes only.

No statement made by Fable Skincare constitutes medical advice, diagnosis or treatment.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Customers with dermatological concerns, allergies, pregnancy-related concerns, or medical conditions should seek advice from a qualified healthcare professional before use.

Orders and Contract Formation

All orders are subject to acceptance and availability.

A contract between you and Fable Skincare is formed only when:

1. You receive an order confirmation email; and
2. Payment has been successfully authorised.

We reserve the right to refuse or cancel any order, including where:

• Products are unavailable;
• Pricing errors occur;
• Fraud or unauthorised payment is suspected;
• We reasonably believe the order breaches these Terms.

If payment has already been taken for a cancelled order, a full refund will be issued.

Pricing and Payment

All prices are displayed in Pounds Sterling (£ GBP).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to amend pricing at any time without prior notice.

Accepted payment methods may include debit cards, credit cards, digital wallets and other payment providers displayed at checkout.

Payment must be received in full before dispatch.

Delivery and Shipping

We aim to dispatch orders within the estimated timeframes stated on our website; however, delivery times are estimates only and not guaranteed.

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, goods must be delivered within 30 days unless otherwise agreed.

Risk in products passes to you upon delivery.

Ownership of goods transfers only once full payment has been received.

Customers are responsible for ensuring delivery information is accurate.

We are not liable for delays caused by:

• Courier disruptions;
• Customs processing;
• Severe weather;
• Incorrect addresses supplied by customers;
• Circumstances beyond our reasonable control.

Nothing in this section affects your statutory rights.

International Orders

Customers ordering outside the United Kingdom are responsible for:

• Import duties;
• Customs charges;
• Local taxes;
• Regulatory compliance in their jurisdiction.

We are not responsible for delays or seizures caused by customs authorities.

Consumer Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers generally have the right to cancel online purchases within 14 days of receiving goods.

To exercise this right, you must notify us clearly in writing via email.

Returned products must:

• Be unopened;
• Be unused;
• Be in original condition;
• Include original packaging and seals intact.

For hygiene and safety reasons, we reserve the right to refuse returns of opened skincare or cosmetic products unless faulty or legally required.

Refunds will be processed within 14 days of receiving returned goods or proof of return.

Original delivery charges may only be refunded where legally required.

Customers are responsible for return postage costs unless the product is faulty or incorrectly supplied.

Faulty, Damaged or Incorrect Goods

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

If products are faulty, damaged, unsafe, not as described, or unfit for purpose, you may be entitled to:

• Repair;
• Replacement;
• Refund;
• Price reduction.

Customers should notify us within a reasonable timeframe and provide supporting evidence where requested.

We may request return of faulty items for inspection.

Product Safety and Compliance

Fable Skincare endeavours to ensure all cosmetic products placed on the UK market comply with applicable UK cosmetics legislation, including safety assessments, ingredient restrictions, labelling and notification obligations.

Customers must follow all product instructions, warnings and usage guidance.

Products are intended for external cosmetic use only unless expressly stated otherwise.

Promotions, Discount Codes and Offers

Promotions, offers and discount codes:

• Are subject to availability;
• May be withdrawn at any time;
• Cannot usually be combined unless expressly stated;
• Have no cash value;
• May be cancelled where misuse or fraud is suspected.

We reserve the right to refuse promotional orders where abuse is identified.

Subscription Services

Where subscription or recurring purchase services are offered:

• Customers authorise recurring charges;
• Subscription terms will be disclosed before purchase;
• Customers may cancel future renewals in accordance with stated cancellation procedures.

We reserve the right to modify or discontinue subscription services at any time.

Intellectual Property

All website content, including but not limited to:

• Logos;
• Branding;
• Product names;
• Images;
• Packaging;
• Graphics;
• Text;
• Designs;
• Marketing materials;
• Website content,

is owned by or licensed to Fable Skincare and protected by intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit any content without prior written permission.

Website Use

You agree not to:

• Use the website unlawfully;
• Attempt to gain unauthorised access;
• Upload malicious software;
• Interfere with website functionality;
• Use automated scraping or data extraction tools;
• Misrepresent your identity.

We reserve the right to suspend access for misuse.

Reviews and User Content

By submitting reviews, testimonials, photographs or other content, you grant Fable Skincare a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish such content for marketing and operational purposes.

You confirm that:

• You own or have permission to submit the content;
• The content is accurate;
• The content is not defamatory, unlawful or infringing.

We reserve the right to remove content at our discretion.

Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory consumer rights;
• Any liability that cannot lawfully be excluded under UK law.

Subject to the above, Fable Skincare shall not be liable for:

• Indirect or consequential losses;
• Loss of profits;
• Loss of business;
• Loss of opportunity;
• Loss of data;
• Loss arising from misuse of products;
• Allergic reactions where warnings and ingredient information were provided;
• Delays outside our reasonable control.

To the maximum extent permitted by law, our total aggregate liability arising from any claim relating to products or services shall not exceed the amount paid for the relevant order.

Professional Indemnity and Insurance

Fable Skincare maintains appropriate business insurance policies, including public liability and/or product liability insurance where applicable.

Nothing in these Terms creates professional medical, dermatological or healthcare obligations beyond those required under applicable law.

Customers remain responsible for obtaining independent professional advice where appropriate.

Indemnity

You agree to indemnify and hold harmless Fable Skincare, its owners, affiliates, employees and contractors against any claims, damages, liabilities, costs and expenses arising from:

• Your misuse of products;
• Breach of these Terms;
• Violation of law;
• Infringement of third-party rights.

Data Protection and Privacy

We process personal data in accordance with:

• UK GDPR;
• Data Protection Act 2018;
• Privacy and Electronic Communications Regulations (PECR).

Our Privacy Policy explains how personal data is collected, stored and processed.

By using our website, you acknowledge such processing.

We implement reasonable security measures but cannot guarantee absolute internet security.

Marketing Communications

Where legally required, marketing communications will only be sent with valid consent or lawful basis under applicable UK law.

Customers may unsubscribe at any time.

Force Majeure

We shall not be liable for failure or delay caused by events beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• Pandemic events;
• Industrial disputes;
• Cyber attacks;
• Utility outages;
• Government restrictions;
• Supply chain disruptions.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of external sites.

Accessing third-party websites is at your own risk.

Severability

If any provision of these Terms is deemed unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure by Fable Skincare to enforce any provision of these Terms shall not constitute a waiver of rights.

Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated Terms will be published on our website with the revised effective date.

Continued use of the website constitutes acceptance of any updated Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

Contact Information

For any questions regarding these Terms, please contact Fable Skincare via email at hello@fableskincare.com