Returns and Refund Policy

Last Updated: 12 May 2026

At Fable Skincare, we take great care in preparing and packaging all orders to ensure products arrive safely and in excellent condition.

Due to the hygienic and cosmetic nature of our skincare products, we operate a strict no-refund and no-return policy except in circumstances where items are damaged during transit or missing from an order.

By placing an order with Fable Skincare, you agree to the terms outlined in this policy.

Business Information

Fable Skincare
6 The Sidings
Whaley Bridge
High Peak
Derbyshire
SK23 7HE
United Kingdom

Email: hello@fableskincare.com

General Returns Policy

For hygiene, safety and product integrity reasons, Fable Skincare does not accept returns or offer refunds for:

• Change of mind;
• Incorrect product selection by the customer;
• Opened or used products;
• Personal preference regarding texture, scent or consistency;
• Allergic reactions or skin sensitivities where ingredients were clearly listed;
• Failure to patch test products before use.

All sales are considered final unless products are damaged in transit or items are missing from the order.

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015.

Damaged Items

If your order arrives damaged during transit, please contact us as soon as reasonably possible after delivery.

To process a damaged item claim, customers may be required to provide:

• Order number;
• Full name and delivery address;
• Photographs of the damaged item;
• Photographs of external packaging;
• Description of the damage.

Where a claim is approved, Fable Skincare will send a replacement item free of charge using our standard shipping service.

Replacement delivery times will follow our standard shipping timeframe of approximately 4–7 business days.

Refunds will generally not be issued where a replacement product can reasonably be supplied.

Missing Items

If an item is missing from your order, you must notify us within a reasonable period after delivery.

Customers may be asked to provide:

• Order number;
• Details of the missing item(s);
• Photographs of received packaging where applicable.

Once verified, the missing item will be re-shipped free of charge using our standard shipping service.

Replacement shipping times are estimated at 4–7 business days.

Incorrect Delivery Information

Fable Skincare is not responsible for failed deliveries, losses or delays resulting from inaccurate or incomplete delivery information supplied by customers.

Refunds or replacements may not be provided where delivery issues arise due to customer error.

Non-Returnable Products

For health, hygiene and safety reasons, the following products cannot be returned once dispatched unless faulty or damaged in transit:

• Opened skincare products;
• Used cosmetic items;
• Products with broken seals;
• Personal care items;
• Sale or clearance items where stated.

Refund Eligibility

Refunds will only be considered where:

• A replacement cannot reasonably be supplied;
• We are legally required to provide a refund under UK consumer law;
• An order cannot be fulfilled by Fable Skincare.

Approved refunds will be issued to the original payment method where applicable.

Shipping fees are generally non-refundable unless required by law.

Processing Claims

We reserve the right to:

• Investigate all claims;
• Request supporting evidence;
• Refuse claims where insufficient evidence is provided;
• Decline fraudulent or abusive claims.

False or misleading claims may result in refusal of future service.

Consumer Rights

Nothing in this policy excludes or limits your statutory rights under the laws of England and Wales, including rights relating to faulty, unsafe or misdescribed goods under the Consumer Rights Act 2015.

Contact Information

For any questions regarding these Terms, please contact Fable Skincare via email at hello@fableskincare.com