Shipping policy

Shipping Policy

Last Updated: 12 May 2026

At Fable Skincare, we aim to process and dispatch all orders efficiently and securely. This Shipping Policy outlines our delivery procedures, estimated timeframes, shipping responsibilities, and customer obligations.

By placing an order with Fable Skincare, you agree to the terms set out below.

Business Information

Fable Skincare
6 The Sidings
Whaley Bridge
High Peak
Derbyshire
SK23 7HE
United Kingdom

Email: hello@fableskincare.com

Shipping Locations

We currently ship within the United Kingdom and may offer international shipping to selected countries.

Shipping availability may change without notice.

Customers are responsible for ensuring products ordered comply with local laws and import regulations within their jurisdiction.

Order Processing Times

Orders are typically processed within 1–3 business days following successful payment confirmation.

Orders placed:

  • On weekends;
  • On UK public holidays; or
  • Outside normal business hours,

will be processed on the next working business day.

During peak periods, product launches, promotional campaigns, seasonal demand or unforeseen operational disruptions, processing times may be extended.

Shipping Methods and Delivery Estimates

Standard Shipping

Estimated delivery timeframe: 4–7 business days

Express Shipping

Estimated delivery timeframe: 1–4 business days

Delivery estimates begin once an order has been dispatched, not from the date the order is placed.

All delivery timeframes are estimates only and are not guaranteed.

Shipping times may vary depending on:

  • Order size or weight;
  • Product availability;
  • Courier capacity;
  • Delivery location;
  • Remote or rural delivery areas;
  • Weather conditions;
  • Customs processing (for international orders);
  • Peak seasonal demand;
  • Circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated at checkout and depend on:

  • Shipping destination;
  • Selected delivery method;
  • Order value;
  • Parcel weight and dimensions.

Any applicable delivery charges will be clearly displayed before payment is completed.

Dispatch Confirmation and Tracking

Where available, customers will receive shipping confirmation and tracking information via email once an order has been dispatched.

Tracking updates are provided by third-party courier services and may occasionally experience delays or inaccuracies beyond our control.

Delivery Responsibilities

Customers are responsible for ensuring:

  • Delivery addresses are accurate and complete;
  • Someone is available to receive deliveries where required;
  • Safe access to the delivery location is available.

Fable Skincare shall not be responsible for:

  • Failed deliveries caused by incorrect address information;
  • Delays resulting from customer unavailability;
  • Lost parcels marked as successfully delivered by the courier;
  • Delivery issues caused by third-party couriers.

Additional shipping charges may apply for returned or re-shipped parcels.

Risk and Ownership

Risk in products passes to the customer upon successful delivery to the specified delivery address.

Ownership of goods transfers only once full payment has been received in cleared funds.

International Shipping

For international orders, customers are solely responsible for:

  • Import duties;
  • Customs fees;
  • VAT or local taxes;
  • Regulatory compliance within their country.

Fable Skincare is not responsible for customs delays, inspections, rejected shipments or confiscated goods.

International delivery estimates are approximate only and may vary significantly depending on customs authorities and local courier services.

Delayed Deliveries

While we make every reasonable effort to deliver orders within estimated timeframes, delays may occasionally occur.

Fable Skincare shall not be liable for delays caused by:

  • Courier disruptions;
  • Severe weather;
  • Industrial action;
  • Customs processing;
  • Supply chain interruptions;
  • Public emergencies;
  • Events beyond our reasonable control.

Where significant delays occur, we will make reasonable efforts to keep customers informed.

Lost, Damaged or Missing Parcels

If your parcel arrives damaged, incomplete, or appears lost, please contact us as soon as possible at hello@fableskincare.com.

Customers may be required to provide:

  • Order information;
  • Photographs of damage;
  • Packaging evidence;
  • Courier documentation.

Claims relating to missing or damaged shipments should be reported within a reasonable timeframe after delivery.

We reserve the right to investigate claims directly with the courier before issuing replacements or refunds.

Nothing in this policy affects your statutory consumer rights under UK law.

Incorrect Delivery Information

Fable Skincare is not responsible for delivery issues arising from inaccurate or incomplete address details supplied by customers.

If an order is returned to us due to incorrect delivery information:

  • Additional shipping fees may apply for re-delivery;
  • Refunds may exclude original shipping costs.

Refused Deliveries

Where customers refuse delivery without lawful justification:

  • Refunds may be reduced to account for return shipping and handling costs;
  • Original delivery charges may not be refunded unless required by law.

Force Majeure

We shall not be liable for any failure or delay in shipping arising from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Flooding;
  • Fire;
  • Pandemic events;
  • Government restrictions;
  • Transport disruption;
  • Cyber incidents;
  • Industrial disputes.

Contact Information

For any questions regarding these Terms, please contact Fable Skincare via email at hello@fableskincare.com